Frequently Asked Questions

Are all products 100% authentic?

All goods sold on Vierlot are genuine pre-owned luxury items. We conduct independent double internal inspection to control product quality strictly. We follow international mainstream identification standards. Customers can verify item authenticity by themselves via the professional Entrupy system and equipment.

Are the products brand new?

We focus on curated pre-owned luxury goods. Most products are unique one-of-a-kind stock without mass repeated inventory. All item conditions are marked truthfully, all display pictures are real original shooting without retouching.

Can I get extra detailed photos before ordering?

Yes, please contact customer service anytime if you need more real pictures of details, flaws and hardware.

Do you provide free worldwide shipping?

Yes, free global shipping is available for all retail orders of authentic second-hand luxury handbags and accessories, no hidden charges and extra fees.

Do buyers need to pay customs duty independently?

Customers do not need to bear any customs fees and clearance expenses. We provide one-stop full customs clearance service for every order.

How long does it take to receive the parcel?

The whole process includes pre-clearance review, international transportation and local destination delivery, covering cross-border shipping to USA/Europe and other regions. General delivery time: 12-25 working days, affected by flight arrangement and customs inspection.

• North America: 12-18 working days
• Europe: 14-22 working days
• Other regions: 18-25 working days

Is return and exchange allowed after payment?

All sales are final. Considering cross-border shipping rules, unique item feature and identification traceability, return, exchange and after-sales service are not available. Please confirm all information carefully before ordering.

What payment methods are supported?

We support PayPal, Visa, Mastercard and American Express. All transactions are encrypted and protected, and private discreet shipping is provided for every order.

Do you support bulk wholesale business?

Yes, as a reliable pre-owned luxury wholesale supplier, we supply high-quality second-hand luxury products for global physical stores, cross-border sellers and live stream resellers. China is the core sourcing base of pre-owned luxury around the world, with abundant stock, complete categories and competitive price.

How to apply for wholesale cooperation?

Please click the button below to submit your wholesale inquiry, our professional business team will contact you soon with MOQ, tiered price and complete cooperation rules.