Sales Policy

Last updated: October 2026

1. General Statement

Dear valued clients, thank you for choosing Vierlot to acquire curated, authentic pre-owned luxury pieces. To safeguard the legitimate rights of all clients and maintain transparent, sound trading standards, we have established this Sales Policy. By placing an order with us, you confirm that you have thoroughly read, understood, and voluntarily agreed to all terms stated below, and that you are at least 18 years of age.

We are dedicated to integrity, uncompromising authenticity, and an elevated client experience. All listed prices include complimentary worldwide express shipping and all applicable import duties and taxes, with zero hidden fees of any kind.

Before any luxury piece departs our facility, a dedicated ultra-high-definition 4K macro inspection video showcasing exact physical condition, micro-wear, and craftsmanship details will be transmitted to you via WhatsApp and your registered email. To accommodate global time zones and provide complete peace of mind, we provide a generous 7-calendar-day courtesy window (commencing upon the dispatch of your review notification) to approve shipment. If no confirmation or extension request is received within 7 calendar days, the order will be automatically cancelled with a 100% full refund to safeguard your payment and release reserved inventory. Clients are responsible for providing valid contact information; system notifications transmitted via WhatsApp and email are deemed duly delivered.

Due to the one-of-a-kind nature of pre-owned luxury assets and cross-border trade regulations, the statutory right of withdrawal ceases once you formally approve shipment and the piece is custom-packaged with our serialized tamper-evident security tag. Backed by our Lifetime Authenticity Guarantee and Fulfillment Accuracy Commitment (detailed below), all sales become final upon shipment approval. We do not accept return or exchange requests based solely on personal subjective preference.

2. Order Cancellation Policy

Reflecting the unique, one-of-a-kind nature of curated pre-owned luxury assets and international logistics standards, our cancellation provisions are established as follows:

Unpaid Orders: Unpaid orders may be cancelled or modified at any time without fees, restrictions, or penalties.
Paid Orders (Prior to Shipment Approval): You may request an order cancellation at any time before formally approving the 4K inspection video and locking the order. A 100% full refund will be initiated to your original payment method within 1–3 business days with zero deduction or administrative handling fees. (Actual settlement times depend on your financial institution).
Orders After Shipment Approval (Locked, Sealed, or Dispatched): Once shipment is approved and our serialized tamper-evident security seal is affixed, the order enters irrevocable fulfillment. No cancellation, modification, or style exchange requests will be accepted, as white-glove packaging, customs export documentation, and dedicated express logistics have already been executed.
Automatic Cancellation (7-Day Review Window): Orders awaiting shipment approval without confirmation within 7 calendar days will be automatically cancelled with an unconditional 100% full refund to safeguard your payment, and the piece will be released back to our public collection.
Merchant-Initiated Cancellation: In the rare event an item fails our rigorous final secondary inspection (such as unforeseen structural flaws or inventory discrepancy), we will notify you immediately and process a 100% full refund within 1–3 business days. As an expression of our genuine appreciation and goodwill, our VIP Concierge will extend a complimentary courtesy credit toward your next acquisition.
Abuse & Fraud Prevention: To protect authentic collectors and platform integrity, actions including serial frivolous cancellations, speculative inventory hoarding, fraudulent chargeback attempts, unauthorized item tampering, or falsified authenticity claims are strictly prohibited. We reserve the full right to decline transactions and permanently suspend services for accounts exhibiting abusive behavior.

3. Order Information Modification & Combined Shipment

To maintain rigorous delivery accuracy and protect our clients against fraudulent interception, policies regarding order detail adjustments and combined fulfillment are defined below:

Information Modification Window: You may contact our Concierge to update your shipping address, contact phone number, or delivery notes at any point prior to formally approving your 4K inspection video. Once shipment is approved, our serialized tamper-evident seal is locked, or the parcel is submitted to export customs and express carriers, no receiving details can be modified. Real-time fulfillment status will be updated via your dedicated communication thread.
Security & Verification: To safeguard against identity theft and unauthorized diversion, requests for significant address changes (such as cross-border or alternative recipient rerouting) must be submitted via your registered email or verified WhatsApp channel, and may require secondary verification.
Client Liability for Delivery Discrepancies: Vierlot is not liable for logistics delays, customs clearance exceptions, or delivery failures resulting from client-initiated address modifications or incorrect receiving data provided at checkout. If a parcel is returned or rejected due to inaccurate recipient credentials, unavailability, or refusal to sign, the client shall bear all return warehousing, carrier re-routing, and re-delivery charges.
Combined Shipment Protocol: Multiple distinct acquisitions placed by the same client with an identical delivery destination may be consolidated for dispatch. Combined shipment requests must be submitted during the pre-shipment approval stage; orders designated for different shipping destinations cannot be merged. Consolidated orders will be dispatched under a single master express tracking number. To preserve impeccable authenticity standards, each individual item within a consolidated parcel remains equipped with its own dedicated serialized tamper-evident security seal and an independent physical authentication certificate, meticulously protected within a reinforced single exterior shipping vault.

4. Payment & Inventory Reservation

Reflecting the singular, non-replicable nature of authenticated pre-owned luxury assets and international banking regulations, our payment and reservation terms are established as follows:

Instant Inventory Reservation: Upon confirmed payment authorization, the unique, serialized luxury asset is immediately and exclusively secured for your order. The piece is permanently removed from our public collection and cannot be reserved or acquired by other clients. Unpaid inventory holds or reservation requests are not supported.
Transparent & Final Pricing: All listed prices are guaranteed as displayed at final checkout. Fluctuations in foreign exchange rates between your local billing currency and our settlement currency shall not alter the transaction amount captured. No hidden administrative fees, processing surcharges, or unstated taxes will ever be assessed by Vierlot. (Individual foreign transaction conversion fees imposed independently by your card-issuing bank remain governed by your cardholder agreement).
Payment Reconciliation & Duplicate Transactions: In the event of network transmission latency resulting in duplicate card charges or pending authorizations, please provide valid transaction identifiers to our Concierge. Following payment gateway verification, any redundant charge will be refunded within 1–3 business days. The secured reservation of your acquired luxury piece remains entirely unaffected.
Refund Settlement & Anti-Money Laundering (AML) Compliance: In strict accordance with international Anti-Money Laundering regulations, all refunds are remitted exclusively to the original method of payment and original funding source. Under no circumstances can refunds be diverted to alternative cards, accounts, or third parties. Should a refund encounter delivery exceptions due to closure, expiration, or security locks on your card account, Vierlot will provide official gateway ARN (Acquirer Reference Number) settlement documentation to facilitate direct resolution with your issuing institution. Vierlot is not liable for processing delays resulting from client banking restrictions.
Vierlot Purchase Receipts & Transaction Records: Upon client request, Vierlot can provide an official electronic transaction receipt detailing your order with our store. This receipt serves solely as proof of acquisition from Vierlot for private personal accounting and ownership records; it does not represent, include, or substitute original brand boutique purchase receipts from initial retail sales. All documentation issued remains strictly for private records and shall not be utilized for commercial resale endorsement, third-party authentication disputes, or external litigation.

5. Additional Services Rules

To elevate your acquisition experience while maintaining museum-grade preservation and cost-effective authenticity verification, our additional bespoke services follow a strict, milestone-based workflow:

5.1 Complimentary Basic Maintenance

Scope of Service: We provide complimentary basic maintenance for eligible luxury bags, fine watches, and jewelry upon request during the pre-shipment stage. Services are strictly limited to gentle surface dust removal, specialized leather/fabric stain cleaning, and light exterior metal polishing. We strictly do not provide structural restoration, leather recoloring, component replacement, restyling, or invasive refurbishment. Under no circumstances will original metal hardware, hallmarks, serial engravings, or brand logos be altered, abraded, or modified.
Timeline & Workflow: Complimentary maintenance requires an additional 1–3 business days for artisan handling prior to filming your 4K macro inspection video. Requests must be submitted during the initial pre-shipment review; no supplementary requests will be accepted once the order is locked. You may cancel your maintenance request at any point before artisan processing commences, reverting the order to standard processing without the 1–3 business days extension. Once maintenance work has formally begun, cancellation is no longer available.
Preservation Integrity: Completed basic maintenance does not alter the physical baseline or compromise authenticity. Inherent vintage patina, natural leather grain character, and pre-existing historical aging documented in your 4K inspection video will be respectfully preserved and shall not constitute grounds for return or dispute. For comprehensive craftsmanship guidelines, explore our Bespoke Luxury Care Services.

5.2 Authentication Certificates & Verification Protocols

Milestone-Based Issuance Workflow: To safeguard verification integrity and operational precision, official authentication credentials are formally generated following condition clearance. Clients first review and approve the physical condition via our 4K macro inspection video; upon your formal condition approval, authentication credentialing is officially initiated.
Turnaround Time: Official authentication certificates are processed and completed within 1–3 business days following your condition confirmation. All goods undergo a final secondary physical inspection to guarantee 100% fidelity before parcel sealing.
Standard Dual Verification Included: Every dispatched piece is standard-equipped with an independent, physical serialized tamper-evident security seal and an official physical LegitApp authentication certificate. High-resolution digital copies of all certificates will also be transmitted directly via your registered email and WhatsApp.
Optional Entrupy AI Certification: The official Entrupy digital certificate is available as a bespoke supplementary service. Requests for Entrupy certification must be submitted during the pre-shipment approval stage; late applications cannot be accommodated once the order enters final packaging.
Permanent Sovereign Validity: All issued authentication certificates remain permanently valid for their corresponding pre-owned luxury items, under the sovereign authority and ongoing accreditation of LegitApp and Entrupy. To learn more about our verification protocols or to verify credentials, discover our Authenticity Guarantee & Verification Center.

6. Product Condition & Post-Delivery Inspection

Given the singular, irreplaceable heritage of pre-owned luxury pieces, accurate representation and condition transparency are our highest priorities. Condition guidelines and acceptance rules are established as follows:

High-Definition Representation & Dimensional Tolerance: Every cataloged item is documented via professional studio photography and detailed macro videography. Existing condition grading, historical signs of use, dimensions, and specifications are explicitly published. Manual dimensional measurements inherently involve a standard artisan tolerance within 1–2 cm (approx. 0.5–0.8 inches) due to structural leather flexibility and natural posture variations, which does not constitute an inconsistency or defect.
Natural Vintage Characteristics & Subjective Exclusions: Inherent characteristics of pre-owned luxury—including natural leather aroma, gentle hardware oxidation, fine surface patina, and minor creasing—reflect the authentic lifecycle of archival goods. We strictly do not accommodate cancellation, return, or post-sale claims arising from subjective aesthetic preferences, minor color variations caused by display calibration or studio lighting, personal fit, or styling expectations.
Pre-Shipment Confirmation as Final Clearance: Your explicit approval during the pre-shipment review constitutes binding, definitive acceptance of the item's physical condition, dimensions, metal hardware status, and comprehensive presentation. Natural, documented vintage characteristics are irrevocably recognized as approved baseline condition upon shipment clearance. To review our full pre-dispatch inspection protocols, explore our Pre-Shipment Approval Workflow.
Anti-Hoarding & Fair Acquisition Policy: To ensure equitable access to rare, limited-edition, or museum-grade archival pieces and prevent unauthorized commercial hoarding or secondary arbitrage, a strict limit of one (1) piece per customer, per design, applies to eligible exclusive releases. Accounts sharing identical financial instruments, billing credentials, or delivery destinations will be deemed the same client. Redundant or automated bot orders will be cancelled immediately. Paid, locked orders cannot be arbitrarily altered.
48-Hour Inspection Protocol & Evidentiary Standards: If an undisclosed, severe structural defect affecting normal functional utility—which was neither visible on the product page nor captured in your pre-shipment 4K macro video—is identified upon delivery, formal notification must be submitted within 48 hours of parcel delivery. The submission must include a continuous, unedited unboxing video commencing from the unopened carrier packaging. The 48-hour inspection timeline commences strictly at the carrier’s electronic delivery timestamp, irrespective of front-desk or third-party proxy signatures.
Crucial Integrity Condition (Security Tag Mandate): All post-delivery inquiries strictly require that the Vierlot serialized tamper-evident security seal remains fully intact, untampered, and affixed in its original position. Any removal, detachment, cutting, or resealing of the security tag constitutes definitive client acceptance and permanently extinguishes all subsequent condition-related claims. Validated functional claims will be addressed via specialized technical review, offering artisan repair allowances or appropriate remedies at Vierlot's discretion.

7. Delivery Sign-in & Acceptance Protocols

To ensure the secure transfer of authenticated luxury archival assets while providing a seamless acquisition experience, all Vierlot consignments adhere to the following delivery and import standards:

On-Site Exterior Inspection: Clients are required to inspect the physical shipping carton and external tamper-evident security seal upon delivery. Executing the carrier’s electronic or physical manifest serves as definitive confirmation that the outer protective packaging and shipping seals arrived intact and undisturbed.
Mandatory Signature & Proxy Delivery: For asset protection, all Vierlot shipments strictly require an authorized signature upon delivery. In luxury residences, condominiums, or commercial addresses, signatures executed by building concierges, front-desk reception, mailroom personnel, household members, or neighbors are legally and contractually recognized as completed personal delivery.
Waiver of Signature Exclusions: We strongly advise against client-initiated "Signature Waivers" or "Authority to Leave" authorizations arranged directly with shipping carriers (e.g., requesting parcels be left unattended on doorsteps or porches). Any client electing unattended delivery irrevocably assumes all risk of subsequent parcel theft, porch piracy, or environmental damage; Vierlot is fully discharged from delivery liability once the carrier marks the tracking status as "Delivered."
Acceptance Without Inspection: Accepting a parcel without noting visible external damage or packaging tampering to the courier waives all subsequent claims regarding transit-induced outer crushing, carton breaches, or external packaging interference.
Import Compliance & Prohibited Items: Vierlot operates in strict compliance with international aviation safety and customs laws. Clients shall not solicit inaccurate declarations or unauthorized item consolidation. In any authorized post-delivery return shipment, the sender is strictly prohibited from including hazardous materials, contraband, or undeclared goods; all statutory penalties and regulatory liabilities resulting therefrom shall remain exclusively with the sender.
Duties-Included Policy & Regulatory Cooperation: Vierlot provides comprehensive, door-to-door delivery with customs duties and import levies fully covered (Duties Included). Clients will not be assessed unexpected customs duties upon arrival. However, clients remain legally obligated to provide necessary statutory clearance assistance required by destination border authorities (such as submitting lawful identification verification, tax codes, or confirming personal-use declarations if formally requested). If a parcel is delayed, abandoned, returned, or confiscated by customs due to client unresponsiveness, refusal to submit mandated identity disclosures, or active evasion of clearance procedures, the client shall bear 100% of all associated costs—including outbound and return international freight, storage surcharges, and total asset forfeiture. No refunds will be issued for non-cooperation abandonment.

8. Premium Global Logistics & Transit Protection

To guarantee the secure, fully insured transit of certified luxury archival pieces from our international fulfillment hubs to your destination, our fulfillment protocols are defined as follows:

Standardized Priority Dispatch: To preserve rigorous security and chain-of-custody integrity, all orders are routed exclusively through our certified global express logistics network (including DHL Express, FedEx Priority, and premium international couriers). We do not accommodate third-party carrier designations or unverified expedited routing requests. Consignments are queued for dispatch and export clearance systematically following Pre-Shipment Condition Approval and certificate completion. Real-time encrypted tracking credentials will be transmitted directly to your registered email and WhatsApp upon departure.
Comprehensive In-Transit Loss Coverage: All Vierlot shipments are protected by full-value transit insurance. In the rare event of verified parcel loss occurring anywhere during transit prior to lawful delivery scan, Vierlot coordinates directly with our logistics partners to manage the claim, ensuring your acquisition is fully indemnified. Once carrier tracking reflects a successful delivery signature at your destination address, subsequent localized losses (such as package theft after drop-off) are governed strictly by Section 7 and remain the client’s responsibility.
Destination Regulatory Restrictions & Return Logistics: While Vierlot operates under a comprehensive Duties-Included framework, cross-border shipments remain subject to destination border agency regulations. If a parcel is returned, delayed, or denied entry by destination customs due to unforeseen local statutory trade prohibitions or client clearance inaction:
- Option A: You may elect to await the return of the parcel. The actual round-trip international return freight incurred will be billed to the client; or
- Option B: You may request order cancellation upon confirmed parcel return. In such events, strictly incurred, non-recoverable international freight and official statutory administrative costs will be deducted from your original payment, with the net remaining balance refunded to your original payment method within standard banking clearing windows (typically 5–10 business days). Verifiable cost documentation will be provided upon formal request.
Surcharges from Client Delays: Any ancillary fees—including terminal storage fees (demurrage), warehouse hold charges, address redirection surcharges, or special carrier holding fees arising from client unresponsiveness, incorrect address details, or missed delivery appointments—shall be borne exclusively by the client. Notice will be provided prior to applying any necessary recovery charges.
Protective Packaging & Complimentary Inclusions: High-value archival items are housed in specialized protective gift packaging and dust bags designed to shield delicate leathers and metals during long-haul aviation transit. While internal heritage items are guaranteed pristine, minor exterior transit wear, cosmetic box indentation, or packaging scuffs sustained by sacrificial outer boxes do not constitute product damage and shall not serve as grounds for returns, replacements, or financial compensation.

9. Lifetime Authenticity Guarantee & Fulfillment Accuracy

At Vierlot, transparent fulfillment and absolute authenticity are our core operational principles. In strict alignment with our product page specifications and pre-shipment inspection workflow, our post-delivery protections are defined as follows:

Sovereign Lifetime Authenticity Guarantee: Every item sold is backed by our permanent, lifetime authenticity guarantee for the primary body of the piece. If an item is verified counterfeit by recognized, globally accredited luxury authentication authorities (including, but not limited to, accredited platforms such as LegitApp, Entrupy, CCIC, or equivalent credentialed testing bodies), Vierlot commits to:
- Issuing an immediate 100% full refund of the original purchase amount;
- Reimbursing documented official third-party authentication inspection fees incurred by the client;
- Covering all reasonable round-trip international return shipping and customs clearance costs.
Identical Specimen & Fulfillment Accuracy Commitment: We strictly guarantee that the physical item delivered is the exact, identical one-of-a-kind specimen cataloged, recorded, and approved during your pre-shipment 4K macro inspection review—strictly eliminating substitution or bait-and-switch. The delivered piece is guaranteed to match the exact physical condition, structural integrity, patina, and hardware status documented in that archive. Furthermore, all branded components and hardware explicitly cataloged as "original" (such as straps, clasps, locks, and keys) are guaranteed authentic. If an accompanying cataloged original component is independently verified non-authentic by an accredited testing authority, Vierlot will provide an authentic replacement or issue a compensatory refund reflecting the verified market value of that component.
Material Condition Discrepancy Resolution: Your approved pre-shipment 4K macro inspection video serves as the definitive, objective legal benchmark for fulfillment accuracy. Subjective expectations, styling preferences, or minor ambient lighting variations do not constitute a condition discrepancy. If an item exhibits a verifiable, material physical inconsistency—specifically a severe defect or functional flaw affecting normal utility that was neither visible in catalog photos nor documented in your pre-shipment 4K macro video:
- Reporting Window: Notice along with an unedited unboxing video must be submitted within 48 hours of carrier delivery timestamp.
- Security Seal Requirement: The Vierlot serialized tamper-evident security seal must remain 100% intact, untampered, and affixed in its original position. Cutting, removing, or re-affixing the seal permanently voids all condition discrepancy claims.
- Resolution Options: Upon specialist verification, we will provide an appropriate remedy: (1) an Artisan Restoration Allowance to cover professional conditioning; or (2) authorization for a return shipment at Vierlot's expense. Approved returns must be dispatched via a trackable courier within seven (7) calendar days of authorization, followed by an immediate 100% full refund upon receipt and tag verification of the returned asset.
Anti-Substitution & Chain of Custody Protection: To protect against fraudulent claims, all disputes are subject to strict identity cross-matching against our dispatch archives (including unique leather grain, stitch nodes, and microscopic hardware marks). Any attempt to substitute, alter, or submit a counterfeit or separate specimen not originating from Vierlot will be treated as commercial fraud, forfeiting all claims and triggering reporting to relevant enforcement authorities. Items modified, cleaned, repaired, or disassembled by unauthorized third parties after delivery are strictly excluded from coverage.
Demarcation of Timelines:
- 48-Hour Inspection Window: Pertains strictly to undisclosed, severe physical discrepancies, transit damage, or functional defects affecting normal use that were not documented in pre-shipment records.
- 30-Day Re-Verification Concierge Window: For peace of mind, clients may submit their acquisition for independent third-party verification within 30 calendar days of delivery with expedited concierge support, provided the security tag remains intact. Authenticity claims beyond 30 days remain fully protected under our Lifetime Guarantee, subject to formal laboratory verification and custody integrity.
In-Transit Severe Damage Protocol: If an item sustains verified severe structural destruction during transit, complete unboxing video documentation commencing from the unopened outer shipping container must be submitted within 48 hours of delivery. Upon insurer confirmation, Vierlot will process the claim within three (3) business days and issue a 100% full refund or curated replacement. Minor exterior box indentations sustained by protective packaging do not constitute product damage.
Final Sale on Conforming Goods: All pre-owned luxury archival goods delivered in full accordance with catalog specifications, approved pre-shipment 4K macro records, and authentic standards are final sale. We do not accommodate unconditional returns, exchanges, or subjective remorse refunds.

10. Tamper-Evident Security Seal Protocol

To preserve chain-of-custody integrity and protect both parties from unauthorized substitution, every piece dispatched by Vierlot is secured with a customized, serialized, single-use anti-tamper security tag. High-resolution photographic and video records documenting the exact serialized tag affixed to your specific item are permanently archived prior to dispatch.

Mandatory Tag Integrity: Clients must verify the intactness of the serialized security tag immediately upon delivery. An intact seal serves as conclusive proof that the archival item remains in its original, untampered dispatched condition.
Absolute Condition Precedent: Cutting, detaching, altering, or re-affixing the security tag permanently and immediately voids all subsequent claims regarding physical condition discrepancies, transit flaws, cosmetic defects, or remorse returns. Authenticity verifications within the 30-day concierge window strictly require an undisturbed tag.
In-Transit Seal Damage & Prior Notice: In the rare event that the security tag is damaged or detached during carrier transit, the client must contact Vierlot Client Concierge within 48 hours of carrier delivery timestamp, submitting complete unedited unboxing video footage clearly showing the initial container opening. If exceptional circumstances (such as travel) preclude personal inspection within 48 hours, formal written notification must be submitted to our concierge prior to the shipment entering "Out for Delivery" status to request an approved extension.

11. Client Data Privacy & International Compliance (GDPR / CCPA)

In strict compliance with international data privacy standards, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):

Minimal Information Collection: Vierlot collects only essential personal information strictly required for order fulfillment, encrypted payment processing, verified international customs clearance, and dedicated client service. We never sell, rent, or disclose your personal data to non-essential third parties.
Data Erasure & Statutory Retention: Clients maintain the right to request the deletion of their personal information once order fulfillment and dispute periods conclude. Statutory transaction, fiscal, and customs clearance records will be retained strictly within mandatory legal compliance periods.

12. Force Majeure & Severe Transit Interruptions

Vierlot is not liable for delayed fulfillment, transit disruptions, or delivery failures caused by events beyond our reasonable operational control—including natural disasters, armed conflicts, international sanctions, sudden customs regulatory shifts, public health emergencies, severe carrier strikes, or global airspace suspensions.

Transparent Notification: In the event of force majeure, Vierlot will promptly notify affected clients and provide complimentary order protection extensions.
Client Recourse: While economic delay compensation is not provided, if severe force majeure conditions interrupt dispatch or customs transit continuously for more than forty-five (45) calendar days, clients maintain the right to request a full, no-penalty cancellation and 100% refund of their purchase.

13. Client Concierge & Service Scope

Our dedicated client concierge team provides white-glove fulfillment support:

Operating Hours & Turnaround: Client Concierge is available Monday through Friday (UTC+8). Inquiries transmitted over weekends or recognized international public holidays will be attended to within 24 to 48 business hours.
Dedicated Service Scope: Vierlot Client Concierge specializes strictly in transaction coordination, 4K inspection review assistance, shipping logistics, and post-delivery claims. We do not provide external authentication appraisals on third-party items or personal fashion styling advice.
Official Channels of Record: Formal notifications, claims, or extension requests are valid only when submitted through our designated official channels. Inquiries sent via social media platforms do not constitute official legal notice.
- Official Concierge Email: service@vierlot.com
- Direct Concierge WhatsApp: Accessible via your order confirmation portal

14. Policy Amendments & Severability

Vierlot reserves the sovereign right to revise, update, or refine terms within this sales policy. Revised provisions become effective immediately upon public publication on this page and govern all subsequent transactions. Your ongoing placement of orders signifies binding acknowledgment and acceptance of the updated policy. If any individual clause is adjudicated invalid or unenforceable under local law, such provision shall be severed without impairing the validity of remaining provisions.

15. Dispute Resolution & Closing Ethos

Good-Faith Consultation: In the event of any transactional inquiry or disagreement, both parties commit to pursuing resolution through courteous, good-faith bilateral consultation via our dedicated Concierge channel prior to escalating to external financial or legal arbitration.
Governing Jurisdiction: Should bilateral negotiations fail to resolve a dispute, the matter shall be submitted to the exclusive jurisdiction of the competent courts of Vierlot’s operational domicile, in accordance with applicable commercial laws.
Brand Independence & Closing Ethos: Vierlot is an independent luxury archival curator and is not affiliated, sponsored, or officially associated with the designer brands cataloged on this platform; all trademarks remain the property of their respective owners. Every pre-owned creation carries unique history and represents sincere trust. We formulate these rigorous standards not to impose restrictions, but to ensure an authentic, transparent, and flawless shopping experience for every collector we serve.

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