Complimentary Basic Maintenance

We provide free basic care for bags, watches and jewelry. Below you can view the detailed service scope for all categories. This exclusive complimentary benefit will be arranged together with authentication and shipment procedures.

Service Scope

We provide targeted basic care for bags, watches and jewelry respectively. Below is the detailed service scope:

1. Leather & Fabric Bags

Included in Free Service

  • Overall surface dust removal
  • Comprehensive stain cleaning
  • Basic cleaning for leather body and fabric gaps
  • Minor touch-up for local light scratches and slight edge wear
  • Simple polishing for metal hardware

Not Included

  • Full bag refurbishment, recoloring and repainting
  • Professional hardware repair and replacement
  • Waterproof coating treatment
  • Stitch mending and all parts replacement
  • Repair for severe damage, deep cracks and large-area abrasion

2. Luxury Watches

Included in Free Service

  • Dust removal for watch case, band and crystal surface
  • Fine polishing for metal watch case and links
  • Basic movement maintenance, time regulation and water resistance test
  • Battery replacement for quartz watches
  • Replacement with brand-new generic leather straps for most leather watches; this service is unavailable for a small number of special models. The original strap will be delivered along with the watch.

Not Included

  • Major repair, watch assembly and disassembly overhaul
  • Replacement of internal movement components
  • Repair for functional failures and severe mechanical damage

3. Jewelry & Accessories

Included in Free Service

  • Surface dust removal for metal parts
  • Gentle overall polishing
  • Ultrasonic cleaning
  • Wiping and dust removal for gemstones and diamonds

Not Included

  • Gemstone re-tightening and all parts replacement
  • Chain welding and metal electroplating
  • Repair for broken components and structural damage

How to Apply & Timeline

You may submit your maintenance request only when you confirm shipment via WhatsApp or email. No additional application will be accepted once the order is locked.

If you apply for free maintenance, the whole order process will take an extra 1-3 business days. We will finish all maintenance work before packing and delivery.

Important Notes

  1. This complimentary maintenance is an optional extra benefit, not a mandatory service.
  2. Our basic maintenance only conducts routine care by category. It cannot restore pre-owned goods to brand-new condition. Slight traces of use are normal for second-hand luxury products.
  3. No return, exchange or refund will be accepted due to personal dissatisfaction with the maintenance effect.
  4. All maintenance work follows standard procedures. We will not adjust solutions according to individual personalized requirements.
  5. We will not alter any metal hardware, engravings or brand logos during all maintenance services.
  6. We will assess material features and adopt suitable cleaning methods before ultrasonic cleaning, to avoid damage to special gemstones.
  7. Maintenance work will not alter the inherent features of the item, and will not affect the authenticity appraisal or the validity of the official authentication certificate.

Need More Details or Help?

Please note: Complimentary maintenance improves the surface appearance of pre-owned items, but does not change the product structure, original engravings or brand identifiers. All transactions and services are subject to our official Sales Policy.

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