We offer free worldwide shipping and one-stop full customs clearance for all orders. All export procedures follow official tax declaration and cross-border compliance regulations. Every parcel is covered by full shipping insurance. No hidden fees will be charged throughout the whole process. Your items will be delivered safely and securely to your destination.
After you confirm shipment, we will complete standard item tagging first. If you have applied for complimentary basic maintenance, the maintenance work will also be finished in this phase (this service will add an extra 1-3 working days as stated). Once all pre-delivery procedures are completed, we will immediately conduct formal tax declaration, compliant export customs clearance and arrange international shipment. Working days exclude weekends and international public holidays. We do not support requests to designate specific international logistics channels.
Free global shipping is available for all retail orders with no minimum order requirement. No shipping fee, handling fee or additional logistics charges will be applied. We cooperate with reliable professional international logistics providers to ensure safe transportation for every luxury parcel.
We take charge of complete import and export customs clearance for all cross-border orders. We cover all import duties and clearance fees. Customers do not need to pay the above fees, nor handle complicated customs procedures personally. Any personal taxes or local administrative fees unrelated to customs clearance shall be borne by the buyer. Our team manages the entire clearance process.
The total delivery period includes pre-delivery procedures, international transportation and destination customs inspection. The total lead time will be extended if you apply for complimentary maintenance.
Note: Delivery will be slightly delayed for remote island areas, subject to the actual logistics status.
All items are packed with confidential private packaging. No luxury brand logos, product information or declared value will be marked on the outer package. We use anti-collision and moisture-proof materials to prevent damage during long-distance transit and fully protect your privacy.
Once your parcel is dispatched, we will send the exclusive tracking number to your registered email in real time. You may check the full delivery progress via the official logistics inquiry system at any time.
If you encounter logistics stagnation, delays or other abnormal issues, please contact our customer service team promptly. We will communicate with logistics partners actively and resolve problems as soon as possible.
All parcels are automatically covered by free full shipping insurance from dispatch to final delivery. The insurance compensates for loss and physical damage caused during transportation. If you need to file an insurance claim due to parcel loss or damage, please contact our customer support with the tracking number and relevant evidence. We will assist you to complete the claim process.
Please note: All shipping, tax declaration, customs clearance and insurance services are subject to our official Sales Policy. Force majeure and customs inspection issues are beyond our control.
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